7abc's Terms & Conditions

General Terms & Conditions

7abc.wine (referred to herein as "7abc", "we", or "the Platform") is an online gaming and betting platform operated for users in Bangladesh and other designated regions. These Terms & Conditions constitute a legally binding agreement between you and 7abc.

By accessing this platform, creating an account, or playing any game, you are considered to have fully accepted these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using 7abc.

These Terms & Conditions are published in Bengali so every user fully understands the terms under which they use 7abc. For any questions, contact us at support@7abc.wine.

Scope of Application

These Terms and Conditions apply equally to 7abc's website, mobile application, and all services provided through any device or channel. Third-party game providers may have their own terms, but 7abc's Terms and Conditions shall take precedence.

Account Registration & Eligibility

To open an account with 7abc, you must meet the following requirements. These conditions are mandatory for all users, and 7abc reserves the right to verify compliance at any time.

Eligibility Requirements

• You must be at least 18 years of age.
• You must register from a country or region where online gaming is not prohibited by law.
• Each individual may only hold one account. Multiple accounts registered under the same person are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Your account must be registered in your own name — not under anyone else's name or identity.

KYC Verification

To maintain a safe and compliant environment at 7abc, we follow a KYC (Know Your Customer) process. The following documents may be required before making a withdrawal or upon exceeding certain limits:

• Scanned copy of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

Account Security

You are solely responsible for keeping your account password and login credentials confidential. Do not share your login details with anyone. If you notice any unauthorized access or suspicious activity, contact 7abc support immediately.

Deposits & Payment Methods

7abc supports the most popular payment methods in Bangladesh so players can deposit funds easily and securely.

Deposit Rules

• Deposited funds may only be used for gaming purposes.
• The payment method used must be registered in your own name.
• Deposits sent from third-party accounts will not be accepted and will be returned.
• 7abc complies with international AML (Anti-Money Laundering) policies to prevent money laundering.

Withdrawal Policy

7abc is committed to paying out winnings quickly and securely. The following conditions apply to withdrawals:

Withdrawal Process

• KYC verification must be completed before withdrawals can be processed.
• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 24–72 hours.
• Withdrawals may be placed on hold if the wagering requirement on an active bonus has not been met.

Reasons for Withdrawal Rejection

A withdrawal may be declined for any of the following reasons:

• KYC verification incomplete or not approved
• Bonus wagering requirement not fulfilled
• Suspicious transactions or unusual gaming patterns
• Evidence of operating multiple accounts
• Use of Third-Party Payment Methods

Bonuses & Promotional Offers

7abc regularly offers a variety of bonuses and promotional deals. Each offer carries its own specific terms, which are clearly stated alongside the offer. This section of the Terms & Conditions sets out the general rules that apply to all bonuses.

General Bonus Terms

• Wagering Requirement: Bonus funds must be wagered a set number of times before withdrawal. This is typically 10x to 30x the bonus amount.
• Validity: Every bonus has a set expiry date. Bonuses that are not used within that period will be automatically cancelled.
• Game Restrictions: Some bonuses are only valid on specific games. The eligible games are listed in each bonus's details.
• Maximum Bet Limit: A maximum bet limit applies while a bonus is active.

Bonus Abuse

Any attempt to exploit bonuses — including creating multiple accounts, using a VPN to claim region-specific offers, or using automated tools — is strictly prohibited. If such activity is detected, the bonus will be voided and the account suspended.

Gameplay Rules & Fair Play

All games on 7abc are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every outcome is entirely random and impartial — with no predetermined results.

Prohibited Activities

• Using any bot, script, or automated software to play games
• Deliberately exploiting vulnerabilities or bugs in the game software
• Colluding with other players to manipulate game outcomes
• Unauthorized communication with a dealer in Live Casino games
• Match fixing or use of insider information in Sports Betting

In the Event of a Technical Issue

If a technical issue or server disruption occurs during gameplay, 7abc will conduct a proper investigation before making a decision. Incomplete rounds will be settled based on the game log.

Responsible Gaming Policy

7abc believes gaming should be a source of entertainment, not addiction. We care about our players' mental wellbeing and financial safety, and we actively support responsible gaming.

Self-Exclusion

Any player can temporarily or permanently exclude themselves from their account. Contact support to request self-exclusion — it will be activated within 24 hours.

Limit Settings

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a loss limit in advance so you know exactly how much you're willing to lose in a given period.
• Session Time Limit: Set a limit on how long you play in a single session.
• Betting Limit: Set a maximum limit on the amount you can wager per bet.

Privacy & Data Protection

7abc takes the privacy of your personal information very seriously. Our detailed policy on data collection, storage, and use can be found on our Privacy Policy page.

How We Use Collected Information

• For account management and identity verification
• For payment processing and transaction security
• For legal and regulatory compliance
• To provide customer service and support
• To send you relevant promotional offers (subject to your consent)

7abc never sells your personal information to third parties. However, data may be shared when required by law or upon request from a regulatory authority.

Account Suspension & Closure Policy

7abc reserves the right to suspend or permanently close an account without prior notice for any of the following reasons:

• In the event of a breach of any provision of these Terms & Conditions
• If an account is registered using false or incomplete information
• If evidence of operating multiple accounts is found
• Suspicion of money laundering or any other financial crime
• If bonus abuse or any attempt to manipulate the gaming system is detected
• If a user threatens or behaves inappropriately toward platform staff or other players

Voluntary Account Closure

If you wish to close your account, email support@7abc.wine. Your account will be closed within 7 business days of receiving your request. If you have a remaining balance, you will be given the opportunity to withdraw it before closure.

Dispute Resolution Process

7abc is committed to resolving any complaints or disputes promptly and fairly. The dispute resolution process under our Terms & Conditions is outlined below:

Step-by-Step Complaints Process

1. Step One: Contact customer support directly via live chat or email. Most issues are resolved at this step.
2. Step Two: If your issue is not resolved by support, submit a formal complaint by emailing support@7abc.wine. You will receive a response within 48 hours.
3. Step Three: If the matter remains unresolved via email, 7abc's dispute resolution team will review the case and issue a final decision within 14 business days.

Policy on Changes to Terms

7abc reserves the right to update or amend these Terms & Conditions at any time. For any significant changes, we will notify users in advance through the following channels:

• A notice will be sent to your registered email address
• A notice will be posted on the website's homepage
• You will be notified at least 7 days before any changes take effect

If you continue using 7abc after receiving notice of changes, you will be considered to have accepted the revised terms. If you do not agree, you may close your account.

Contact Information

If you have any questions or comments about these Terms and Conditions, please get in touch. 7abc's support team is available 7 days a week, 24 hours a day.